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Privacy Policy

Effective date: January 6, 2025

At SnowQuest, we understand the importance of protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our educational platform. Your privacy and trust are our priorities.

What Information Do We Collect?

We collect different types of data to improve your learning experience:

  • Personal Data: We may collect your name, email address, phone number, date of birth, and other details when you create an account or register for courses.
  • Performance Data: Information about your learning progress, completed assignments, certificates earned, and time spent on our platform.
  • Device Information: Includes details about your device type, operating system, IP address, browser version, and the date and time of access.
  • Payment Information: If you make a purchase, we collect transaction details, including payment methods, billing information, and payment history.
  • Interaction Information: Data about your activities on the platform, such as viewed courses, comments, ratings, and interactions with other users.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience, track website performance, and analyze user engagement.
  • Location Data: If you enable location services, we may collect your geographical location to offer region-specific content and recommendations.
  • Communication Data: Records of customer support interactions, emails, and feedback to improve our services and provide better assistance.

How Do We Use Your Data?

We process your data to provide and improve our services, including:

  • Providing access to courses, learning materials, and personalized recommendations.
  • Analyzing platform effectiveness and improving the learning experience.
  • Offering tailored course suggestions based on your preferences.
  • Sending updates, promotions, and relevant notifications about new courses or features.
  • Ensuring secure transactions and fraud prevention.
  • Providing customer support and resolving technical issues.
  • Complying with legal obligations, such as tax record-keeping.
  • Enhancing security measures to protect user data.

How Do We Protect Your Data?

We take the security of your personal data seriously and implement the following measures:

  • Data encryption using SSL (Secure Sockets Layer) and HTTPS.
  • Regular security audits and updates to our systems.
  • Access restrictions to personal data, ensuring only authorized personnel can view or process it.
  • Multi-factor authentication for enhanced account security.
  • Continuous monitoring to detect and prevent suspicious activities.

Your Rights

You have control over your personal data and can exercise the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete data.
  • Right to Deletion: You can request the removal of your data if it is no longer needed.
  • Right to Restrict Processing: You may limit how your data is processed under certain conditions.
  • Right to Data Portability: Where technically possible, you can request to transfer your data to another provider.
  • Right to Withdraw Consent: If data processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided below.

Who Do We Share Your Data With?

We may share your data with trusted third parties under strict confidentiality agreements:

  • Payment Processors: To facilitate secure transactions and payment verification.
  • Customer Support Providers: To assist in resolving inquiries and technical issues.
  • Analytics and Marketing Partners: To improve user experience and provide relevant recommendations.
  • Legal and Regulatory Authorities: If required to comply with legal obligations or protect user rights.

We ensure that all third parties comply with industry data protection standards.

Data Transfers Across Borders

If required, we may transfer your data to servers outside your country. All international transfers comply with data protection laws, ensuring your rights remain safeguarded.

Data Retention

We retain your personal data only as long as necessary to provide services, meet legal obligations, and resolve disputes. Upon request, we can delete or anonymize your data.

Use of Artificial Intelligence (AI) and Automated Decision-Making

We may use AI and automated systems to provide personalized course recommendations and improve platform functionality. These technologies help optimize learning paths and enhance user engagement.

Children’s Privacy

Our platform is not intended for users under the age of 13. We do not knowingly collect data from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through email or platform notifications. We encourage users to review this page regularly.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

[email protected]